Uber Eats, a prominent food ordering and delivery platform, is quietly developing an AI-powered chatbot poised to revolutionize the user experience. This innovation came to light when developer Steve Moser uncovered the chatbot’s code buried within the Uber Eats application. While Uber’s CEO, Dara Khosrowshahi, had previously hinted at AI development, this marks a significant step forward.
The AI chatbot, as revealed by Bloomberg, is designed to engage users effectively. It will pose pertinent questions, diving into details like budget constraints and food preferences, leveraging this information to streamline the ordering process. While Uber Eats hasn’t unveiled a specific launch date for this chatbot, it joins a growing list of delivery apps embracing AI to enhance efficiency.
DoorDash, a direct rival to Uber Eats, has also plunged into the AI realm with its AI-powered voice ordering technology. This advancement empowers restaurant owners to capture all incoming calls, potentially boosting sales. Additionally, DoorDash is actively crafting another AI tool to expedite orders and guide customers to suitable food choices.
The trend isn’t limited to Uber Eats and DoorDash; even non-tech-centric companies like Instacart are diving into AI. Instacart recently introduced an AI search tool, personalizing product recommendations to save customers valuable time.